Business Process Management

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Melius seeks to add value to organisations by taking them on the journey of Business Process Management by assisting them to manage their business processes more effectively and efficiently. Based upon where the organisations are in their Business Process Management journey they can utilise our expertise to take multiple or single offerings.

 Identifying processes within business areas/departments/value chains/organisations as a whole with its associated dependencies. The final output is a process hierarchy of how processes are structured within an organisation.

 Representing the process and all its associated attributes in a diagrammatic fashion. The representation can either be through Business Process Modelling Notations (BPMN) or through flowcharting symbols. This provides a comprehensive 3D view of the business process through a representation of

• Process flow
• Responsible roles
• Associated systems
• Facilitating documents
• Determining business rules

 Process Analysis highlights operational inefficiencies such as gaps, operational issues, redundancy, waste, and lag, enabling the customer to specifically identify where process analysts should focus on subsequently for process repair and overall business improvement.

Analysis encompasses discovering and analysing process issues through quantitative and qualitative analysis. The analysis is undertaken from perspective of value (to customer or business), time, cost and efficiency to come up with a list of business process inefficiencies based on the following aspects

• Procedural 
• Technological, and 
• Behavioural 

This highlights areas of inefficiencies through capturing of information at the task, process as well as the organisational level and synthesising the information to represent the information in graphical format as well tabular format. Examples of information collected and graphs produced are given below.

Process related 

• Frequency of execution
• Volume handled in each process execution

Task related

• Execution time of every task 
• Delay time of every task 
• Percentage of occurrence of each task

For the customer’s business as a whole (relating to the process)

• Salary of each role
• Overhead percentage from the costing perspective
• Average Annual Hours worked

Based on the analysis findings we facilitate workshops to brainstorm solutions with in house experts and Domain experts if necessary. We undertake this for all the process and the corresponding issues to come up with feasible and realistic solutions from the perspective of the following aspects of operations to ensure a more effective and efficient business process.

• Systems
• People
• Process 
• Governance